Welcome to Ouvian. By accessing or using our website, services, or making a purchase, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not access or use our site or services.
1. Eligibility and Authority
You must be:
At least 18 years old, or accessing under the supervision of a legal guardian.
Fully competent to enter into legally binding contracts.
We reserve the right to suspend or permanently block access to any user violating our terms.
2. Account Responsibility
When you create an account with Ouvian:
You must provide accurate, current, and complete information.
You are solely responsible for all activities under your account.
Multiple accounts, fake identities, or impersonation will result in immediate termination and legal action if necessary.
3. Fraudulent Activities
Strictly Prohibited. Any of the following will result in permanent account suspension and potential legal prosecution:
Use of fake payment methods, invalid promo codes, or exploiting system loopholes.
Intentional chargebacks after receiving goods.
False claims regarding non-delivery, damage, or product issues.
We maintain the right to pursue civil or criminal action against fraudsters.
4. Order Policy
All orders are subject to acceptance and availability.
We reserve the right to cancel any order without notice if we detect suspicious activity or pricing errors.
Orders once placed cannot be edited or merged. Cancellation requests must be made within 1 hour of order placement, unless the item is already processed.
5. Return and Refund Abuse
Ouvian has a zero-tolerance policy for return abuse. We may:
Refuse future returns if suspicious return behavior is observed (e.g., repeated claims, product switching, or damaged returns).
Deny refunds if the returned product does not meet our return conditions.
Initiate legal steps against fraudulent claims.
6. Shipping and Delivery
Please review our Shipping Policy. Delays caused by courier partners, incorrect addresses, or force majeure events are beyond our control. Orders once shipped cannot be rerouted or redirected.
7. Use of Website
Users are strictly prohibited from:
Copying or stealing website content, images, or source code.
Attempting to hack, disable, or overload our systems.
Sending spam, malware, or unauthorized marketing.
Misusing any discount or promotional codes.
Violators will be reported to relevant authorities and permanently banned.
8. Pricing and Errors
We strive for accuracy, but prices and information may occasionally be incorrect.
In such cases, Ouvian reserves the right to cancel orders and notify users.
We are not liable for pricing errors, typographical mistakes, or out-of-stock items.
9. Intellectual Property
All materials (logo, text, design, software) on this website are the exclusive property of Ouvian and protected by Indian and international IP laws. Any unauthorized use will result in legal action and financial damages.
10. Limitation of Liability
Ouvian is not liable for:
Indirect or consequential losses.
Product misuse or damage due to customer handling.
Incompatibility of products not disclosed prior to purchase.
Our total liability shall not exceed the purchase value of the product.
11. Termination
We reserve the right to terminate or restrict your access to the website and services at our sole discretion—especially for behavior we consider abusive, fraudulent, or non-compliant.
12. Legal Jurisdiction
These Terms shall be governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts of [ New Delhi].
We will cooperate fully with law enforcement authorities to prosecute fraudulent or malicious users.
13. Policy Updates
Ouvian reserves the right to update these Terms at any time without prior notice. Changes become effective once posted. Continued use of the site implies your acceptance of those changes.
