Our refund and returns policy lasts 7 days from date of purchase. If seven days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned and refund. The products will exempt from return and refunds until not mentioned at the time of order from our website Ouvian.com. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
✅ Refund Eligibility
Refunds are processed only in the following cases:
Product not delivered after 15 business days.
Return request approved after inspection.
Order cancellation approved before dispatch.
Refunds will be processed to the original payment method within 5–7 business days of approval.
Note: Shipping, COD, and convenience charges are non-refundable.
❌ Refund Denial Conditions
Refund will be denied if:
Product fails quality check.
Customer returns used, altered, or damaged product.
Return shipped late or without authorization.
Customer initiates chargeback or disputes without contacting support.
🔄 Exchange Policy
Exchanges are allowed only for size issues (on applicable products).
Exchange requests must be raised within 48 hours of delivery.
Only one-time exchange is allowed per order.
Product must meet all original return conditions.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
sale items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 15 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded and returned or cancillation. Sale items cannot be refunded or return or cancil. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to our mentioned address in contact us .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
❌ Cancellation Policy
🕒 Cancellation Window
Orders can be cancelled within 1 hour of placing them by contacting customer support.
Once the order is processed or shipped, no cancellations will be accepted.
⚠️ Auto-Cancellation & Refusal
Ouvian reserves the right to cancel any order:
If the product is out of stock.
In case of pricing errors or payment failure.
If user history shows suspicious or abusive behavior.
Refusing delivery without prior cancellation may result in blacklisting your account and blocking future orders.
⚖️ Abuse of Return/Refund System
Any attempt to exploit our return/refund policy (e.g., repeated returns, false claims, switching products, damaged returns) will lead to:
Permanent ban from our platform.
Legal action and claim for damages, if necessary.
Contact us for questions related to refunds and returns.
At Ouvian, we offer Cash on Delivery (COD) as a convenient payment option for our customers. However, to prevent misuse and ensure fair usage, COD orders are governed by the following strict terms:
✅ Availability of COD
COD is available only for selected PIN codes as determined by our logistics partners.
Orders under ₹4,999 are eligible for COD.
Orders above ₹5,000 may require prepaid confirmation or partial advance payment.
💰 COD Charges
Order Value
COD Fee
₹0 – ₹999
₹49
₹1,000 – ₹4,999
₹0 (Free)
₹5,000 and above
COD not available
COD fees (if applicable) are non-refundable, even in case of return or cancellation.
⚠️ Important COD Terms
Fake Orders or Refusal to Accept Delivery
Any customer who refuses a confirmed COD delivery without valid reason will have their account flagged.
After 1 refusal, COD will be disabled permanently on your account.
We reserve the right to blacklist users and block future purchases.
Verification Required
High-value or suspicious COD orders may be subject to phone or OTP verification.
Failure to verify may lead to automatic cancellation of the order.
Abuse of COD Option
Customers misusing COD repeatedly through:
Frequent refusals
False claims of non-receipt
Tampering with packages will be permanently banned from our platform and may face legal consequences.
❌ COD Not Applicable On:
Customized or made-to-order items
Bulk or wholesale orders
Locations where our courier partners do not support COD
Users with a history of refusals, returns abuse, or fake orders
🛡️ Our Right to Cancel COD Orders
Ouvian reserves the right to:
Cancel or refuse any COD order without prior notice.
Convert COD orders to prepaid if the account is flagged for past misuse.
Request partial or full payment in advance for reactivation of COD.
